What
is the policy/procedure on maintaining our
list of authorized IntraSCAN Email Accounts?
All
internet Email addresses must be registered
as authorized IntraSCAN accounts in order
to send or receive internet Email. This
includes role accounts (e.g., info@, sales@,
etc.) that may be used for internet Email.
Therefore, any time you need to Add, Delete,
or Modify an authorized Email Address account
you should notify an IntraSource customer
service representative. Please allow 24
hours for this service modification to be
processed and verified.
All
IntraSCAN customers can request one incident
of up to five Email address changes (Add/Modify/Delete)
per month free of charge. Any additional
modifications within the same calendar month
period will be billed at $25.00 per incident
(for up to 5 Email address changes).
Changes
that require more than 5 users per incident
will be billed an additional $5.00 per user.
In order to avoid and/or minimize any maintenance
charges, we recommend consolidating all
user changes to once a month if at all possible.
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What
is the policy/procedure on modifying our
IntraSCAN content scanning policy rules
and settings?
A
documented request from an authorized contact
at your organization is required. Service
charges may be applicable based on the extent
of the modification requested.
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to Questions
How
is the IntraSCAN content scanning service
configured to monitor our Email?
All
of your organization's incoming and outgoing
Internet Email is re-routed through one
of the IntraSCAN Email Gateways where each
message is scanned based on the policy configuration
selected. IntraSource will work with you
to define and document your desired Email
content scanning policies. IntraSCAN supports
a variety of processing alternatives and
real-time notification options for each
content scanning rule implemented for your
Email scanning service agreement. Different
rules and processes can be configured for
incoming and outgoing Email messages. When
any of the policy rules are triggered, the
message processing procedure you chose is
automatically implemented, (e.g., Forward
to role account for review, notify sender
and park message for review by Administrator,
etc.).
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to Questions
How
does the message forwarding option work?
If
a message is blocked and forwarded to an
Email account for review, the original Email
is deleted and a copy is forwarded as an
attachment to an IntraSCAN automated notification.
In the event that the individual reviewing
the forwarded message decides it should
be sent to the intended recipient, they
can forward it on themselves.
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to Questions
How
does the IntraSCAN "Message Parking"
process work?
Message
Parking is an available IntraSCAN processing
option for messages that trigger policy
rules established for your domain.
For
example, if your policy rules include scanning
for Offensive Language and an outbound message
triggers the Offensive Content filter, you
could choose to have IntraSCAN "Park"
(or quarantine) this message and then have
it forwarded to a designated administrator
for review to determine if the offensive
language is inappropriate to be sent from
your organization's Email system. If the
message is determined to be all right to
send on, the designated administrator can
release the parked message by simply replying
to the message received, and the parked
message will be released and sent on to
it's intended recipient. If not appropriate,
the notice can simply be ignored and deleted.
Note: The original message will remain "Parked"
for 30 Days and then be deleted automatically.
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to Questions
What
is the difference between a message forwarding
rule and a message park/notify rule?
In
both cases the blocked message is not deleted
without recourse. However the message park/notify
rule allows the message to be reviewed and
released without either the sender or recipient
being aware it had been reviewed.
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to Questions
What
happens to a "Blocked Message"
that is not forwarded or parked for review?
A
blocked message is not sent and if no further
action is selected it will be effectively
deleted. Therefore, if you are concerned
about the possibility of a valid message
being blocked as Spam you should consider
having such blocked messages forwarded to
a role account (e.g., spam@yourdomain) for
review.
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to Questions
What
is the difference between Standard and Custom
Content Scanning?
Working
in conjunction with other industry professionals,
IntraSource has developed a standard set
of content scanning filters to check for
general SPAM, Porn SPAM, and Offensive Language
which are enabled for customers selecting
standard content scanning service. A number
of additional customized content scanning
filters can also be developed for a specific
customer at their request, (e.g., scanning
outbound Email for confidential company
project names, or blocking all incoming
Email from a specific domain). If you are
interested in any custom content scanning
filters, please contact an IntraSource sales
consultant for a custom service estimate.
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to Questions
Why
did I receive an Email Notification that
an Email Message had been Delayed?
This
message is intended to alert you that there
was a problem with the recipient's email
system at the time of transmission; most
likely their system is down or extremely
busy. For normal priority mail the first
notification you will receive should be
sent to you after delivery has been attempted
8 times (over approximately a 4 hour time
interval). After the first delay message
is sent, the IntraSCAN Email Gateway will
attempt delivery once per hour for 3 more
days. Additional delay messages will be
sent every 12 hours. If after 3 days the
Email can not be delivered the sender will
receive a return saying the delivery failed.
Although the typical
internet Email user isn't aware of it, delays
in the delivery of Email may occur on an
occasional basis. The internet is sometimes
a very busy and crowded network and Email
Servers can stop accepting some or all incoming
traffic for a number of reasons. Normally
when this occurs the sender is totally unaware
of it. Therefore, the IntraSCAN "Message
Delayed" Email notification provides
an added level of service. If an Email was
time critical, the sender now has the option
to call or fax the information to the recipient.
If the Email is not time critical, the sender
need take no further action and the Email
will be delivered as soon as possible, or
it will be returned as undeliverable in
three days.
The
following is a sample of the delayed message:
Why
do I need Internet Email Virus Scanning
as well as Desktop Anti-Virus protection?
IntraSCAN
provides many advantages which cannot be
delivered by standard anti-virus products.
As an email gateway based service, IntraSCAN
unpacks and scans email content and attachments
before they reach the desktop (or even the
corporate email server). Many standard Anti-Virus
products can't unpack Email. Since approximately
90% of all virus infiltrations are via internet
Email, you also have added protection where
you need it the most. Additionally, you
get the benefit of a professionally managed
messaging and virus scanning team.
Effective virus protection
for your entire business is not simply a
matter of purchasing anti-virus software,
it requires a multi-layered solution with
ongoing professional maintenance. Morever,
as a Content Security Scanning Service,
IntraSCAN provides valuable protection against
a host of additional Email content security
threats for business networks including
the capability of scanning the text of messages
and blocking or redirecting inappropriate
content. (See our White Paper on The Business
Case for Internet Email Content Scanning
for additional information)
Back
to Questions
Does
the IntraSCAN Email Gateway delete viruses
that it detects, or attempt to clean?
IntraSCAN
will delete or quarantine an infected Email.
Here's why. While the virus scanners we
utilize can "clean" some virus
infected files, we cannot guarantee that
this cleaning is always 100% reliable. Therefore,
to help further protect your network from
infection (and to guard against your potential
liability in the case of sending an outbound
virus), IntraSCAN does not attempt to invoke
the cleaning function. We delete the infected
email message and notify the sender (if
it is an outgoing Email created by one of
your Email users) that a message with the
intended recipient and subject line was
determined to have been infected by a known
Virus, advising them to get technical assistance.
This also helps to ensure that users take
the matter of virus infections seriously
and address the root cause.
For
incoming messages we delete the infected
message and notify the intended recipient
in your organization that a message has
been intercepted that was determined to
have been infected by a known virus and
advise them to consider contacting the sender,
particularly if this was an important message;
(Note: The sender and message subject line
is included in the notification).
Back
to Questions
What
is the benefit of Scanning for SPAM Email
and how well does it work?
SPAM
is the term used to refer to unsolicited
bulk Email (the Email equivalent of conventional
junk mail). Unfortunately, SPAM is rapidly
becoming much more than just a nuance for
business organizations. Recent industry
surveys reveal that 34% of business Email
is useless, non-business related communications.
This translates into 1/3 of the average
organization's Email bandwidth consumption,
representing a significant waste of internet
resources and employee productivity.
All
research points to continuing increases
in the amount of SPAM Email that you will
be receiving. Fortunately IntraSCAN provides
a fully managed Anti-SPAM scanning service
which uses dynamic heuristics to identify
and block SPAM Email being sent to users
within your organization before it can clog
up your internal systems or waste valuable
employee time.
Email
SPAM Blocking relies on a variety of techniques.
Weighted tests for common words and phrases,
combined with known SPAM Email domains can
be utilized to significantly filter out
and reduce the number of unsolicited Emails
you receive by up to 90%. However, it should
be understood that no technique will be
100% effective as Email Spammers are a moving
target; constantly modifying their content
and approaches to be more difficult to detect.
It should also be understood that there
is also the possible chance that some legitimate
messages may be blocked if they happen to
contain SPAM type phrases or are sent by
a mail server previously identified as a
potential source of Email SPAM.
Back
to Questions
Who
do I contact for more information about
the IntraSCAN service?
Contact
an IntraSource sales consultant at 859-278-5500,
or send an Email to netinfo@intrasouce.com
Back
to Questions
What
other BusinessNET Managed Services (or Solutions)
does IntraSource offer?
Email
Server Monitoring Service Outsourced Email
Hosting Remote Network Monitoring.
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to Questions
What
other Services (or Solutions) does IntraSource
offer?
Enterprise
Messaging, Content Scanning and Security
Solutions
Business Communications....(Integrated Telephony
& Data Communications)
Infrastructure and Data Storage Management
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to Questions